Shipping policy

Shipping Policy

At BrandUp Co., most products are custom-made to order. Please review the details below so you know exactly what to expect.

Order Processing & Production Time

Because many of our products are custom-produced, orders typically require production time before shipping.

Production timelines vary based on product type, quantity, materials, and approval timing
Orders do not enter production until payment is received and all artwork or specifications are approved
Estimated production timelines are provided when possible but are not guaranteed

Delays may occur due to supply availability, approval delays, or production volume.

Shipping Methods & Transit Times

Shipping transit times begin after production is complete.

Transit times are estimates provided by the carrier and are not guaranteed
BrandUp is not responsible for carrier delays due to weather, holidays, or other circumstances outside our control
Shipping costs are calculated at checkout unless otherwise quoted in writing

Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

BrandUp is not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Additional shipping costs incurred due to address errors

If an order must be reshipped due to incorrect address information, the customer is responsible for all additional shipping fees.

Local Pickup & Delivery

If local pickup or delivery is offered:

Pickup instructions and timing will be communicated once the order is ready
Orders not picked up within a reasonable timeframe may be subject to storage fees

Damaged Shipments

If your order arrives damaged:

Contact us within 7 days of delivery
Provide clear photos of the damage and packaging

We will work with the carrier to file a claim when applicable. Replacements or refunds are not guaranteed and depend on carrier resolution.

BrandUp is not responsible for:

Packages marked as delivered but reported missing
Theft after confirmed delivery

Split Shipments

Orders containing multiple items or produced at different times may ship separately. Customers are not charged additional shipping unless communicated in advance.

International Shipping

International orders:

May be subject to customs fees, duties, or taxes
These charges are the responsibility of the customer
Delivery timelines may vary significantly due to customs processing

Questions About Shipping

If you have questions about your order or shipping status, contact us at:

support@brandupshop.com

Please include your order number for faster assistance.