Refund policy

Return & Refund Policy

At BrandUp Co., we take pride in producing high-quality, production-minded custom products. Because many of our items are made to order, please review the policy below carefully before purchasing.

Custom & Made-to-Order Products

All custom, personalized, or made-to-order products are final sale and not eligible for returns or refunds, except in the case of a manufacturing defect or production error.

This includes, but is not limited to:

• Custom apparel

• Printed merchandise

• Branded goods

• Large-format prints

• Signage

• Any item produced specifically to your approved specifications

Manufacturing Errors or Defects

If your order arrives with a manufacturing flaw, damage, or production error caused by BrandUp, we will gladly make it right.

To be eligible:

• You must contact us within 7 days of delivery

• Provide clear photos of the issue

• The product must be unused and unaltered

Once reviewed and approved, we may offer:

• A replacement

• A reprint

• A refund (at our discretion)

We do not issue refunds for:

• Approved artwork errors

• Customer-provided design mistakes (including spelling, sizing, image quality, or color choices)

• Minor variations in color due to screen vs. print differences

• Normal wear and tear

Non-Custom (Standard) Products

If an item is not custom-produced and is eligible for return:

• Returns must be requested within 14 days of delivery

• Items must be unused, unwashed, and in original condition

• Return shipping costs are the responsibility of the customer unless the error was ours

Approved refunds will be issued to the original payment method after inspection.

Order Approvals

Once artwork, proofs, or specifications are approved, the order is considered final and moves into production. BrandUp is not responsible for errors present in approved files.

Cancellations

Orders cannot be canceled once production has begun. If you need to request a cancellation, please contact us immediately — approval is not guaranteed.

How to Request a Return or Report an Issue

Please contact us at:

support@brandupshop.com

Include:

• Order number

• Description of the issue

• Photos (if applicable)